---
title: "Issues with the application"
url: "https://autobrief.productfruits.help/en/article/issues"
language: "en"
last_updated: "2026-05-11T13:22:37.335Z"
---

# Issues with the application

Issues with the operation of the AutoBrief application

AutoBrief is a reliable platform, but like any web application, temporary disruptions or malfunctions can occasionally occur. Such instances are rare, and our team actively works to minimize them.

If you encounter a problem, you will find the most common solutions below.

  

### **Frozen application**

If the application is unresponsive, does not load, or you see an error on the page:

**1\. Refresh the application**

-   Press: CTRL + SHIFT + R or CONTROL + R
-   This performs a “hard refresh,” which often resolves the issue.

**2\. Reopen the application**

-   Close all tabs/browser and reopen app.briefd.io.

**3\. Check if it's a system upgrade**

-   Sometimes the application is temporarily unavailable due to updates. Wait a few minutes and try again.

**4\. Does the problem still persist?**

-   Contact the team and describe the problem in as much detail as possible.  
    

### **Problems with uploading invoices and administration**

If you notice that invoices are not uploading/are unresponsive, the problem is usually with our external invoice provider.

In this case, our team is already actively resolving the issue, and we will notify you once it's restored.

### Trouble notifications

When problems or disruptions in operation occur, we notify you via **in-app messages**. For major issues, we also notify you via **email**

If it's a widespread issue (e.g., invoices not working), it's very likely that you are not the only user experiencing this problem, and the team is already actively working on a solution.

![](https://cdn-assets.productfruits.com/e0332fcf-7a7f-4c5c-9dd1-f1df5428bc60)

### Monitoring updates

You can follow all updates via the Help - Updates window. There you will find new functionalities, news about system improvements, and usage instructions.

![](https://cdn-assets.productfruits.com/af47d759-50fc-4e83-a968-6c70d523c219)

### When to contact support

Contact the team if the issue persists for a longer time and you cannot continue your work. To help us resolve the error faster, provide a detailed description of the issue and a screenshot (if possible).

[*How to contact the team to report an error*](https://autobrief.productfruits.help/en/article/support)*?*